TERMS & CONDITIONS

These terms and conditions regulate the agreement between Home Improvement Supermarket Limited (The Company) and the customer (The Customer).

1. DEFINITIONS:

“Conditions”: These standard terms and conditions set out in this document and any special terms and conditions agreed in writing between the Customer and the Company.
b. “Contract”: The contract between the Customer and the Company for the purchase and installation of the Products incorporating these Conditions.
c. “Customer”: The person described as the Customer in the Purchase Order.
d. “Premises”: The location where the Products are to be installed.
e. “Products”: The products supplied and/or installed by the Company, as set out in the Schedule of Works.
f. “Purchase Order”: The signed pro forma order form.
g. “Schedule of Works”: The work outlined in the Contract.
h. “Home Improvement”: Home Improvement Supermarket Limited, registered in England & Wales, Company No. 12041606, VAT No. 488143462.
i. “Writing” and “Written”: Includes letters, fax, and email.

2. GENERAL:

This contract is the full agreement between the parties. No changes are valid unless agreed in writing by both parties. The Customer agrees to accept delivery of products meeting the Company’s latest design standards, even if specifications change. The contract becomes binding upon signature.

3. BASIS OF PURCHASE:

1. The Contract is governed by these Conditions and overrides any other terms.
   b. Promotional materials are illustrative only. Colours and finishes may vary.
   c. The Contract is non-transferable without written agreement from a director.

4. ACCESS / DELIVERY:

Customer must provide access between 7:00am–8:00pm daily. Failure to provide access within 21 days may result in contract termination. The Company retains ownership of Products until full payment is made.

5. SURVEY:

A detailed survey is required. The Company may cancel or amend the contract based on survey findings. Extra costs for additional necessary work will be communicated; refusal to pay may lead to contract cancellation and refund.

6. GUARANTEE:

• No guarantee work will be done until full payment is received.
• Minor glass imperfections not visible at specific distances are not covered.
• 10-year guarantee on frames, 5 years on sealed glass units.
• 1-year guarantee on ironmongery.
• Damage due to misuse or poor maintenance is excluded.

7. LIABILITY:

The Company is not liable for third-party work unless pre-approved in writing by a director.

8. VARIATION:

No changes are valid unless agreed in writing by both parties.

9. VAT:

VAT is charged at the applicable rate. Proof of reduced VAT status must be provided at contract signing.

10. NEW BUILD OR PREPARED OPENINGS:

The Customer is responsible for the accuracy of specifications. Extra costs incurred due to errors will be charged to the Customer.

11. BUILDING WORK:

The Company does not perform or supervise building work unless stated in the Contract and is not liable for building-related claims.

12. INSTALLATION:

• The Company will make good basic surrounding surfaces but cannot match finishes or decorations.
• Customer is responsible for curtain/blind removal.
• The Company is not liable for pre-existing building defects or for damaged cables.

13. PAYMENT:

• 30% deposit due before order processing.
• 70% balance due on completion and inspection.
• Payment methods: bank transfer, cash, or debit card (4% fee for card payments).
• Interest accrues at 3% per month for late payments.
• Products remain the Company’s property until fully paid.

14. PLANNING PERMISSION:

Customer is responsible for obtaining planning permission. The Company holds no liability if permissions are not in place.

15. CANCELLATION:

Products are made-to-measure. Cancellations are accepted within 7 days only if manufacturing has not started. Cancellation requests must be in writing or emailed to: info@homeimprovementltd.co.uk

16. RISK AND LEGAL RIGHTS:

Customer assumes risk upon installation but does not own the goods until full payment is made. The Company may recover enforcement costs.

17. PRIVACY POLICY:

The Company respects customer privacy. For questions or concerns, please email us.

18. COMPLAINTS PROCEDURE:

For complaints:
📞 Call: 01183049963 or 07894459461
📧 Email: info@homeimprovementltd.co.uk
📬 Write to: 33 Honor Ave, Reading, RG7 3BW

We aim to:

• Acknowledge your complaint quickly
• Keep you informed
• Visit your property within 14 days if needed
• Resolve the matter promptly

Unresolved complaints can be taken to:

FENSA Help Centre
40 Rushworth Street, London, SE1 0RB
📞 020 7645 3700
📧 support@fensahelp.zendesk.com

19. FENSA:

We are a registered FENSA member. FENSA certificates are sent directly to you post-installation. Contact us if not received within 8 weeks.

20. IF THERE IS A PROBLEM WITH THE PRODUCT:

We are legally required to supply goods as described, of satisfactory quality, and fit for purpose. Your legal rights under the Consumer Rights Act 2015 include:

• Up to 30 days: Full refund for faulty items.
• Up to 6 months: Repair/replacement or full refund if repair/replacement fails.
• Services: You can request repeat/fix or partial refund if service wasn’t done with reasonable care and skill.

Visit www.adviceguide.org.uk or call 0345 404 0506 for more on your rights.